At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
Samsara builds solutions that help improve the safety, efficiency and sustainability of companies in physical operations. We work across a wide range of industries and customer profiles and are expanding our enablement team to continue empowering our sellers to deliver differentiated value to our customers and meet and beat revenue expectations.
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.
Develop tailored enablement strategies to address identified performance gaps in the Customer Success organization, including specific objectives, development plans, and accountability measures.
Create and implement learning programs to support company-wide change management initiatives for Customer Success Manager (CSMs) to increase productivity throughout the renewal cycle.
Lead impactful training for CSMs, and serve as a subject matter expert in developing training materials and messaging to the field.
Represent CS learning needs across the business for continuous development investment.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Requirements
Bachelor's degree from a 4 year accredited university.
3+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of Customer Success methodologies and renewals or account management strategies.
Prior experience in post sale roles (ideally in more complex, Enterprise, or technical sales processes) as an Account Managers and/or CSMs.
Experience collaborating with CS leaders to drive business impact.
Ability to dive into technical details and learn about product features and customer impact.
Strong communication and training delivery skills.
Ability to coach & leverage CS leadership as change agents to reinforce CSM adoption
Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
Strong organization and project management skills with the ability to manage many projects and tasks simultaneously.
Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.
Experience working in fast-paced, change heavy environments.
Ability to balance business needs across multiple stakeholders.
Ability to guide and motivate sellers to achieve their performance goals.
Direct experience with Articulate, Absorb (LMS), Showpad (CMS), and/or Jira (Project Management).
Multi-Lingual: Ability to create/translate learning content. (English, French, Spanish).
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$96,092.50
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$129,200 USD
Benefits & Perks
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Ready to Apply?
Join Samsara and make an impact in renewable energy