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Director, Business Systems - Post Sales

Samsara
Remote
Full Time
Posted January 27, 2025
$150k - $241k
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Job Description

The Director of Business Systems - Post Sales at Samsara will oversee the evolution and optimization of customer-facing systems, collaborating with various teams to enhance the post-sales customer journey while driving strategic initiatives and managing vendor partnerships.

Key Responsibilities

  • Define and execute the overall strategy for Customer Support and Partnership systems.
  • Oversee the development, implementation, and continuous improvement of customer-facing systems.
  • Partner closely with Customer Support, Customer Success, and Partnerships organizations to ensure systems integration.
  • Utilize advanced influencing and communication skills to foster alignment across teams.
  • Lead, mentor, and grow a high-performing team of professionals.
  • Identify, negotiate, and manage partnerships with third-party vendors.
  • Establish, track, and report key performance indicators.
  • Ensure all systems adhere to industry standards and legal requirements.
  • Oversee budget planning, allocation, and management.

Requirements

  • 7 years of experience in senior leadership roles focusing on Enterprise systems, ideally including Customer Support systems.
  • Deep business acumen, with a strong understanding of support systems, integration tools, Quality Assurance and analytics platforms.
  • Advanced influencing and communication skills, with a strong executive presence.
  • Exceptional strategic thinking and problem-solving skills.
  • Excellent collaboration skills, with experience working closely with Customer Support and Channel teams.
  • A customer-centric mindset, with a focus on delivering value and an excellent customer experience.
  • Bachelor's degree in Business, Computer Science, Information Technology, or related field.

Benefits & Perks

Compensation/salary range: 149,800 - 240,750 USD
Flexible working model including remote work options
Health benefits
Employee-led charity fund (Samsara for Good)

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