Job Description
The Onsite IT Specialist at Samsara supports and troubleshoots technology systems for employees, manages hardware and access, and collaborates on infrastructure projects to ensure a secure and efficient work environment in the Mexico City office.
Key Responsibilities
- Troubleshoot and assist users with technology and access issues.
- Manage a ticket queue and seek process improvements.
- Complete onboarding tasks, including provisioning hardware and managing system access.
- Support hardware recovery and asset management.
- Manage office endpoints such as printers, laptops, and conferencing equipment.
- Oversee employee access to cloud infrastructure.
- Collaborate on infrastructure projects and upgrades, including network, security, and SaaS rollouts.
- Document IT policies and procedures.
- Coordinate with teams for escalations and process enhancements.
- Deploy and manage systems to enhance collaboration and productivity.
- Plan and integrate workplace tools and services.
Requirements
- A college degree in a technical program such as Computer Science, Information Systems, or other STEM field, or 4 years relevant job experience.
- Minimum 1 year of experience working onsite supporting employees in an IT environment.
- Experience with enterprise SaaS tools such as G Suite, Slack, Zoom, Okta, etc.
- Basic networking experience.
- Strong spoken and written English language skills.
- Availability to work Monday through Friday from 8:00 AM to 5:00 PM and occasional off-hours support for urgent technical issues or special events.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Ready to Apply?
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