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Job Description
The role involves managing and optimizing Atlassian tools like JIRA and Confluence to improve operational efficiency, supporting system security and performance, and collaborating with cross-functional teams in a remote, fast-paced environment within a technology-focused company.
Key Responsibilities
- Administer, manage, and enhance JIRA and Confluence instances, including setup, configuration, and maintenance
- Develop and manage complex JIRA workflows, fields, dashboards, and reports to meet business requirements
- Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency
- Own JIRA scale strategy and drive related initiatives
- Provide training and support to JIRA and Confluence users on best practices
- Integrate JIRA projects with other tools and software to create seamless workflows
- Maintain system security, stability, and access controls
- Perform upgrades, migrations, and plugin installations from start to finish
- Analyze and improve system performance metrics for scalability and effectiveness
- Document configurations, procedures, and troubleshooting guidelines
- Identify opportunities for process improvements and continuous optimization
Requirements
- Work in the Pacific Timezone, between 8:30 AM to 5:30 PM PT.
- Reside in Canada, as this is a remote position open to candidates residing in Canada only.
- Ability to administer, manage, and enhance JIRA and Confluence instances, including setup, configuration, and maintenance.
- Develop and manage complex JIRA workflows, fields, dashboards, and reports to meet business requirements.
- Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency.
- Own the JIRA scale strategy and drive initiatives related to it.
- Provide training and support to JIRA and Confluence users, ensuring best practices in bug tracking, issue tracking, and project management.
- Integrate JIRA projects with other tools and software to create a seamless workflow.
- Maintain system security, stability, and access controls for JIRA and Confluence systems.
- Perform upgrades, migrations, and plugin installations, managing these from start to finish.
- Analyze and improve performance metrics to ensure scalability and effectiveness of JIRA and Confluence systems.
- Document configurations, procedures, and troubleshooting guidelines related to JIRA and Confluence.
- Seek opportunities to improve workflows with a focus on continuous process improvement and optimization.
- Drive core operations that keep the company secure and productive.
- Champion, role model, and embed Samsara’s cultural principles including Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.
- Hold a college degree in a technical program such as Computer Science, Information Systems, or other STEM fields.
- Have at least 5 years of experience working as an Atlassian Admin role.
- Possess strong spoken and written language skills.
- Demonstrate a passion for learning and doing new things in a fast-paced environment.
- Have an affinity for working with all things electronic.
- Have knowledge of Apple products such as Macbooks and iPhones.
Benefits & Perks
Annual Base Salary: 88,825 - 104,500 CAD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
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