Service Engineer, Energy Storage

Redwood Materials

San Francisco, California

Full Time

Posted May 11, 2026

$150k - $207k

Energy Storage

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Job Description

A Service Engineer at Redwood Materials is responsible for diagnosing and resolving complex technical issues in Battery Energy Storage Systems, supporting operations and maintenance, and collaborating with engineering teams to improve system reliability and performance in a fast-paced, innovative environment.

Key Responsibilities

Serve as the primary technical escalation point for the Operations and Maintenance (O M) organization for complex issues.
Define escalation thresholds, handoff criteria, and response expectations between O M and Service Engineering.
Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 support.
Own investigation and resolution of complex electrical, controls, software, thermal, and system-integration issues.
Translate field and O M feedback into actionable requirements for Product, Systems, and R D Engineering teams.
Drive improvements in system serviceability, reliability, and maintainability through design and process changes.
Develop advanced service documentation such as troubleshooting guides, decision trees, and service bulletins.

Requirements

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
7 years of experience supporting complex electromechanical or power electronics systems including Battery Energy Storage Systems (BESS), renewable energy, or industrial systems
Deep understanding of BESS system architecture, including batteries, PCS inverters, EMS, thermal management, and protection systems
Proven experience operating in a tiered support model such as Operations and Maintenance (O M), Service Engineering, and Product Engineering
Ability to perform the essential job functions safely and successfully in environments that may include exposure to noise, dust, chemicals, and temperature extremes, while protected by PPE
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
Ability to work in challenging working conditions which may include exposure to noise, dust, chemicals, and temperature extremes, while protected by PPE, for extended periods of time
Essential physical requirements such as climbing, standing, stooping, or typing
Ability to work occasional weekends, nights, or be on-call as a regular part of the job
Willingness and ability to travel up to 40%

Benefits & Perks

Compensation/salary range: $150,000 - $207,000 USD

Work schedule: Full-time, occasional weekends and nights, on-call as needed

Work environment perks: Ability to work in challenging conditions with PPE, exposure to noise, dust, chemicals, and temperature extremes

Additional benefits: Travel up to 40%, opportunities for growth into leadership roles, technical training and support for upskilling, support for work in a startup environment