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Customer Support Specialist

Redhorse
Chantilly, Virginia
Full Time
Posted June 4, 2025
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Job Description

The Customer Support Specialist role involves providing mission-focused assistance to Intelligence Community stakeholders by supporting open source intelligence (OSINT) platforms, tools, and resources, ensuring effective access, navigation, and utilization to meet national intelligence priorities.

Key Responsibilities

  • Support oversight of IC open-source resources to ensure alignment with national intelligence priorities
  • Provide user assistance for accessing, navigating, and leveraging OSINT platforms, tools, and services
  • Troubleshoot OSINT resource issues and collect user feedback
  • Interface with technical and mission teams to drive adoption of OSINT resources

Requirements

  • Deliver high-quality, mission-focused user assistance to IC stakeholders who rely on OSINT capabilities, ensuring timely, knowledgeable, and secure support for accessing, navigating, and leveraging OSINT platforms, tools, and services.
  • Provide troubleshooting, feedback collection, and interface with technical and mission teams to drive adoption of OSINT resources.
  • Support oversight of IC open-source resources to ensure alignment of OSINT collection and analytic efforts with national intelligence priorities.

Benefits & Perks

Work schedule details not specified
Work environment perks not specified
Equal opportunity employer
Accommodations for individuals with disabilities and disabled veterans

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