And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
Key Responsibilities
We are looking for a Lead Technical Support Engineer to guide our support operations. In this "player-coach" role, you will be responsible for the daily leading of the support team—managing ticket triage, overseeing SLAs, and mentoring engineers—while remaining hands-on with our most complex technical challenges.
You will act as the technical anchor for the team, troubleshooting intricate issues across Kubernetes, Linux, and Cloud environments, and serving as the primary point of escalation for critical customer incidents.
Requirements
Experience:
Technical Expertise:
Soft Skills:
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Ready to Apply?
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