Technical Services Engineer, FlashArray Shift Fri-Mon 5 AM to 6 PM MST
Pure StorageLehi, Utah
Full Time
Posted April 21, 2026
$79k - $119k
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Job Description
A Technical Support Engineer responsible for diagnosing, troubleshooting, and resolving complex hardware and software issues related to storage products, ensuring excellent customer experience and satisfaction in a fast-paced, enterprise environment.
Key Responsibilities
- Proactively own and resolve customer issues across all severity levels, ensuring professional and timely communication.
- Diagnose and troubleshoot complex technical problems involving hardware, software, and environmental factors related to FlashArray products.
- Lead multi-participant customer calls, including escalations, and advocate for customer issues internally with engineering and other teams.
- Create and update internal and customer-facing knowledge base articles and FAQs to improve support resources.
- Mentor junior Support Engineers by sharing expertise and guiding best practices for issue resolution and customer management.
Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role.
- Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.
- Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
- Working knowledge of a range of technologies, including operating systems such as LINUX, Windows, VMware, LANs, WANs, and Storage Area Networks.
- Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor.
- Ability and willingness to work from the Lehi, Utah office in an in-office environment, in compliance with company policies.
Benefits & Perks
Annual base salary range of $79,000 to $119,000 USD
Potential eligibility for incentive pay and/or equity
Work from the Lehi, Utah office in an in-office environment
Flexible time off
Wellness resources
Company-sponsored team events
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