Technical Services Engineer
Pure StoragePrague, Czech Republic
Full Time
Posted March 19, 2026
Apply Now
Application opens on company website
Job Description
A Technical Support Engineer provides 24/7 global support by troubleshooting complex storage, networking, and system issues, communicating effectively with customers, and collaborating with internal teams to ensure timely resolution and continuous improvement.
Key Responsibilities
- Own and resolve support cases across various severities, including high-urgency incidents impacting customer production environments.
- Troubleshoot complex environments involving storage, networking, operating systems, hypervisors, and applications using logs, traces, and remote access tools.
- Communicate clearly with customers, set expectations, share action plans, and provide professional updates until issues are resolved.
- Collaborate with internal teams such as PSE, Engineering, Escalation Management, SEs, and field staff to accelerate resolution of complex and escalated issues.
- Document troubleshooting learnings, solutions, and procedures in internal notes, KBs, FAQs, and runbooks to improve support processes.
Requirements
- Several years of experience in a customer-facing technical support, systems engineering, or systems administration role in an enterprise or service provider environment.
- Proven track record of handling production incidents and escalations, working calmly and methodically under pressure.
- Solid understanding of enterprise storage concepts including SAN, Fibre Channel, Ethernet, IP, and iSCSI, and how they integrate with hosts and applications.
- Proficiency with at least one major OS platform such as Linux, VMware, Windows, or UNIX variants, with a willingness to deepen expertise over time.
- Ability to read and interpret logs, correlate symptoms across layers, and build a clear troubleshooting narrative.
- Comfort using CLI SSH and common tooling to diagnose performance, connectivity, and configuration issues.
- Excellent written and verbal English communication skills, able to explain complex technical topics in a clear, structured, and empathetic way to diverse audiences.
- Strong ownership mindset, with the ability to stay with the problem, coordinate stakeholders, and drive to closure rather than handing off.
- Ability to prioritize across multiple active cases, balancing SLAs, impact, and customer expectations.
- Collaborative, feedback-seeking approach, comfortable asking for help and helping others.
- Growth mindset with active interest in improving processes, tools, and documentation.
- Willingness to work from the Prague office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
Director of International Revenue Accounts Receivable Accounting
Pure Storage
NEW
Prague
Full Time
3h
Senior Product Marketing Manager, Everpure Platform
Pure Storage
NEW
Santa Clara
Full Time
3h
$182k-273k
Talent Acquisition Sourcer
Pure Storage
NEW
Prague
Full Time
3h
More jobs in Prague, Czech Republic
Senior Threat Detection Engineer
Celonis
Prague
Full Time
Feb 12
Data Analyst (Entry-Level / Early Career) — Self‑Employed (Czechia)
Unison
Remote
Contract
Feb 28
Data Analyst (Entry-Level / Early Career) — Self‑Employed (Czechia)
Unison
Remote
FREELANCE
Feb 25