Services Solutions Engineer

Pure Storage

Lehi, Utah

Full Time

Posted April 28, 2026

$122k - $183k

Not Specified

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Job Description

The role involves providing advanced technical support and troubleshooting for cloud and storage technologies, resolving complex customer issues, mentoring support staff, and collaborating with engineering teams to ensure seamless service delivery in a fast-paced, innovative environment.

Key Responsibilities

Lead the resolution of high-priority, complex service requests and escalations from customers.
Mentor and coach Technical Support Engineers to improve troubleshooting and diagnostics skills.
Collaborate with customers, partners, and engineering teams to analyze logs, reproduce scenarios, and develop solutions.
Become a subject matter expert in modern infrastructure, including containers and multi-cloud deployments.
Create and maintain knowledge base articles, FAQs, and documentation to reduce support volume.

Requirements

Must have 6 years of experience in a similar role.
Proven mastery in technical escalation management and problem-solving, with a track record of successfully resolving highly complex, critical customer issues in a production environment.
Experience with installing and supporting large-scale enterprise software and systems.
Experience working with public cloud environments like AWS, Azure, and GCE is desired.
Experience deploying and supporting Kubernetes and/or other cloud container and application management systems such as OpenShift is a plus.
Understanding of storage concepts, storage technologies, and/or experience troubleshooting storage deployment would be a plus.
Experience with storage technologies such as iSCSI, NVMe over TCP, EBS, Azure Blob Storage, S3.
Ability to triage issues and escalate them to appropriate engineering groups as necessary.
Strong shell scripting skills are desired.
Must be able to work from the Lehi, Utah office in compliance with company policies, unless on PTO, work travel, or other approved leave.