Services Solutions Engineer
Pure StorageRaleigh, North Carolina
Full Time
Posted March 31, 2026
$122k - $183k
Apply Now
Application opens on company website
Job Description
The role involves providing advanced technical support and troubleshooting for cloud and storage technologies, mentoring support staff, and resolving complex customer issues to prevent escalations, with a focus on modern infrastructure such as containers and multi-cloud deployments.
Key Responsibilities
- Lead the resolution of high-priority, complex service requests and escalations to prevent issues reaching development teams.
- Mentor and coach Technical Support Engineers to improve troubleshooting skills and technical knowledge.
- Collaborate with customers, partners, and engineering teams to analyze logs, reproduce scenarios, and develop solutions for complex issues.
- Become a subject matter expert in modern infrastructure, including containers (Docker, Kubernetes, OpenShift) and hybrid multi-cloud deployments (AWS, Azure).
- Create and maintain high-quality documentation, FAQs, and knowledge base articles to reduce support volume.
Requirements
- Must have 6 years of experience in a similar role.
- Proven mastery in technical escalation management and problem-solving, with a track record of successfully resolving highly complex, critical customer issues in a production environment.
- Experience with installing and supporting large-scale enterprise software and systems.
- Ability to triage issues and escalate them to appropriate engineering groups as necessary.
- Experience working with public cloud environments like AWS, Azure, and GCE is desired.
- Experience deploying and supporting Kubernetes and/or other cloud container and application management systems such as OpenShift is a plus.
- Understanding of storage concepts, storage technologies, and experience troubleshooting storage deployment would be a plus, including familiarity with iSCSI, NVMe over TCP, EBS, Azure Blob Storage, and S3.
- Strong shell scripting skills are desired.
- Must be able to work primarily in an in-office environment at the Raleigh, North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 122,000 - 183,000 USD annually
Potential eligibility for incentive pay and equity
In-office work environment in Raleigh, North Carolina
Flexible time off
Wellness resources
Company-sponsored team events
Accommodations for candidates with disabilities
Inclusive and diverse workplace culture
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Pure Storage
Senior Python Engineer
Pure Storage
NEW
Prague
Full Time
1h
Employee Relations Business Partner EMEA
Pure Storage
NEW
Prague
Full Time
1h
Service Account Manager Product Advisor
Pure Storage
NEW
Tokyo
Full Time
1h
More jobs in Raleigh, North Carolina
Senior Applied AI Engineer - Energy Industry
Celonis
Raleigh
Full Time
6d
Accounts Payable Specialist
Enviva
Raleigh
Full Time
Mar 25
$0k-0k
Talent Acquisition Specialist
Enviva
Raleigh
Full Time
Mar 25