Manager, Technical Services Shift Mon - Fri 3 00 pm - 12 00 am MST

Pure Storage

Lehi, Utah

Full Time

Posted May 6, 2026

$107k - $161k

Not Specified

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Job Description

The role involves leading and managing a technical services team responsible for 24/7 monitoring and support of data storage systems, ensuring high-quality service delivery, troubleshooting complex hardware and software issues, and collaborating with engineering and product teams to improve customer experience.

Key Responsibilities

Lead and scale a high-performance technical services team responsible for 24x7 monitoring and health of customer arrays
Transform technical front-line support into a proactive, outcome-driven organization
Collaborate with Engineering and Product Management to incorporate customer feedback into product development
Recruit, develop, and manage technical talent to ensure operational excellence
Implement process improvements to enhance operational efficiency and scalability
Serve as escalation point for high-priority customer issues and coordinate resolution efforts
Partner with Engineering and Sales teams to provide technical insights for product and customer experience improvements
Oversee shift scheduling and on-call rotations to ensure continuous system readiness

Requirements

Experience of 5 years in customer-facing, technical services related work.
At least 3 years of experience in direct leadership as a people manager.
Demonstrated ability to manage, mentor, and develop technical teams within a customer-facing environment, focusing on building a culture of accountability and innovation.
Comprehensive understanding of troubleshooting complex hardware and software systems, specifically involving data storage, OS foundations Linux, Windows, VMware, or similar enterprise technologies.
Proven track record of identifying operational bottlenecks and implementing scalable solutions that improve team productivity and customer outcomes.
Strong verbal and written communication skills with the ability to translate technical challenges into actionable insights for both customers and executive stakeholders.
Ability to work primarily in an in-office environment at the Lehi office, in compliance with company policies.