Lead Technical Support Engineer

Pure Storage

Prague, Czech Republic

Full Time

Posted April 28, 2026

Not Specified

~57 people viewed this recently

Apply Now

Application opens on company website

Job Description

A Lead Technical Support Engineer responsible for managing support operations, troubleshooting complex technical issues across Kubernetes, Linux, and Cloud environments, mentoring support engineers, and collaborating with engineering teams to ensure platform reliability and customer satisfaction.

Key Responsibilities

Lead and manage the support team, overseeing ticket triage, workload distribution, and ensuring SLA compliance.
Troubleshoot complex technical issues across Kubernetes, Linux, and Cloud environments.
Act as the primary escalation point for critical customer incidents and stalled tickets.
Provide technical guidance, mentorship, and code reviews to support engineers.
Perform root-cause analysis on logs, traces, and dumps to identify platform issues.
Troubleshoot connectivity and infrastructure issues in data center, cloud, and hybrid environments.
Collaborate with Engineering and DevOps teams to reproduce bugs, test hotfixes, and improve product reliability.

Requirements

Five (5) years of experience in Technical Support or DevOps.
Proven experience of at least one (1) year in a Lead, Senior, or Mentor role with experience managing support queues or guiding other engineers.
Advanced hands-on administration and troubleshooting experience with Kubernetes.
Linux Administrator-level knowledge of system internals, networking, and storage.
Proficiency in Bash and Python scripting for automation and log analysis.
Experience querying and troubleshooting MongoDB and PostgreSQL databases.
Strong capability to maintain focus on high-visibility issues while communicating clearly to stakeholders and management.
Ability to de-escalate critical situations with customers.
Work from the Prague office in compliance with company policies, unless on PTO, work travel, or other approved leave.