IAM Operations Engineer
Pure StoragePrague, Czech Republic
Full Time
Posted March 30, 2026
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Job Description
The role involves managing and supporting enterprise Identity and Access Management (IAM) platforms to ensure secure, reliable, and compliant access across multiple environments, while continuously improving IAM services and supporting security and operational goals.
Key Responsibilities
- Operate and continuously improve enterprise IAM platforms to ensure stability, scalability, and operational effectiveness.
- Manage day-to-day IAM operational activities, including incident, problem, and change management processes.
- Administer and support IAM platforms such as Identity Providers, Privileged Access Management, Identity Governance, Secrets Management, and PKI systems.
- Monitor and analyze operational KPIs, SLAs, and SLOs to maintain high availability and reliability of IAM services.
- Perform lifecycle management of IAM services, including maintenance, upgrades, backups, monitoring, and patching.
- Partner with stakeholders to adapt IAM controls and policies in line with evolving business needs.
- Develop and maintain documentation, operational procedures, and runbooks for service sustainability.
- Oversee access reviews, RBAC implementations, and identity lifecycle management to ensure compliance and governance.
- Identify and implement automation to improve efficiency, security, and reduce manual processes.
- Lead root cause analysis and problem management efforts to resolve recurring issues and improve platform reliability.
Requirements
- 3-5 years of experience supporting enterprise IAM platforms including Okta, Privileged Access Management (PAM) solutions, Identity Governance Administration (IGA) tools, Vault, PKI systems, etc.
- Proven ability to define, govern, and report on SLAs, SLOs, OLAs, and KPIs to ensure service performance, reliability, and customer satisfaction.
- Familiarity with leading incident and problem management efforts, conducting root cause analysis (RCA), and implementing corrective and preventive actions to strengthen service resilience.
- Experience participating in structured change governance processes, risk assessment, and release oversight.
- Hands-on experience with observability, logging, and monitoring tools such as Splunk, Prometheus, Datadog, etc.
- Strong understanding of identity lifecycle management, RBAC, and access governance principles.
- Experience supporting and maintaining IAM operational activities including lifecycle management, maintenance, upgrades, backups, monitoring, imaging, and patching.
- Ability to develop and maintain documentation, operational procedures, and runbooks to ensure service sustainability and operational readiness.
- Experience delivering new IAM services and features in support of evolving business and security requirements.
- Experience overseeing access reviews, RBAC implementations, and identity lifecycle management processes to maintain compliance and governance standards.
- Experience driving service reviews, performance reporting, and stakeholder communications across technical and business audiences.
- Strong documentation and governance experience, including maintaining service catalogs, service charters, SOPs, and operational runbooks.
- Experience supporting incident, problem, and change management processes, including participating in scheduled on-call rotations to provide 24/7 support for production systems.
- Experience with scripting and automation using tools such as Python, PowerShell, Bash, or Tines to improve operational efficiency and streamline IAM services.
- Experience with Infrastructure as Code and automated configuration management tools like Terraform and/or Ansible (preferred but not mandatory).
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
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