Customer Services Specialist Shift 3pm to 12am, Wed-Sun MST

Pure Storage

Lehi, Utah

Full Time

Posted May 8, 2026

$20 - $30/hr

Not Specified

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Job Description

The Customer Services Specialist is responsible for managing inbound support inquiries, routing technical issues to appropriate teams, providing proactive updates to customers, and analyzing support trends to improve platform stability in a fast-paced, technical environment.

Key Responsibilities

Orchestrate inbound support requests and route them to appropriate support engineers
Manage the lifecycle of support tickets, providing proactive status updates to customers
Monitor support queue by severity and priority, escalating critical issues to support leadership
Analyze support trends to identify root causes and improve platform stability

Requirements

A minimum of 1 year experience with phone call management, front-line IT or Support Experience Customer Advocacy Communication.
Proven ability to translate complex situations into clear, empathetic updates for customers and stakeholders while maintaining professional composure in high-pressure environments.
Proficiency in navigating modern support ecosystems, including case tracking systems, VoIP tools, and web-based collaboration applications to manage a high volume of digital requests.
Exceptional organizational skills with the ability to rapidly prioritize tasks and balance shifting resources against urgent customer needs.
A track record of working effectively within a team-oriented environment to solve cross-functional problems and meet shared KPIs.
Ability to work from the Lehi office in compliance with Everpure's policies, unless on PTO, work travel, or other approved leave.