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IT System Support Specialist

PS Integrated
Posted January 28, 2025

Seattle, Washington

Not Specified

Full Time

Job Description

The IT System Support Specialist will troubleshoot and resolve technical issues related to computer systems, software, hardware, and networks while providing user support and training. This role offers a hybrid work schedule and involves configuring IT equipment for new employees and participating in system planning and maintenance.

Responsibilities

  • Troubleshoot, identify and resolve escalated help desk tickets related to computer systems, software, hardware, servers, phone systems, and networks
  • Coordinate basic troubleshooting of incoming queries and issues with other staff
  • Monitor and process cases in first-in first-out priority
  • Follow up with users to ensure issues have been resolved
  • Provide documentation for help desk ticket resolutions
  • Identify technical issues and create documentation for future resolutions
  • Ensure proper entry of employees into systems with appropriate access and workflows
  • Provide local and remote user support and training
  • Perform maintenance tasks on computer systems, servers, phone systems, and networks
  • Configure and set up IT equipment for new employees
  • Participate in planning and forecasting for software and hardware system needs

Requirements

  • Associates degree or equivalent experience in Computer Science or Information Technology required.
  • Valid state issued driver's license with acceptable driving record.
  • Approximately 10% travel to company sites required, which could include overnight stays.
  • Knowledge and ability to understand and operate network functions, operating systems, and software applications such as the Microsoft 365 Office Suite, Windows, iOS, and Active Directory.

Benefits

  • Flexible, hybrid schedule option after successful completion of training
  • Work 1-2 days remotely and 3-4 days in the office each week
  • Approximately 10% travel to company sites required, which could include overnight stays

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