Customer Quality Engineer Telecom

Milcov, Romania

Full Time

Posted September 30, 2026

Application opens on company website

Source: workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 1, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Transmission & Distribution
Pay provenance: Pay not available

We are looking for a Customer Quality Engineer Telecom to join our Slatina Telecom Plant.

Act as the main quality contact for assigned customers and maintain strong relationships with customer quality, engineering and procurement teams.
Coordinate customer visits, audits, technical reviews and quality meetings.
Lead investigations of customer complaints and quality claims using methods such as 8D, 5 Why, Ishikawa and FMEA.
Define, implement and monitor corrective and preventive actions, ensuring timely closure.
Coordinate containment and issue-resolution activities with Production, Engineering, Laboratory, Logistics and Supply Chain.
Monitor quality KPIs, customer complaints, Cost of Poor Quality, nonconformities, scrap and rework trends.
Prepare quality reports and present performance reviews to plant management and customers.
Support product and process qualification activities, PFMEA, Control Plan and risk-assessment reviews.
Lead continuous improvement initiatives focused on reducing customer complaints and improving process capability.
Timely closure of customer claims and agreed corrective actions.
Reduction of recurring complaints, nonconformities, scrap and rework.
Improved customer satisfaction and overall quality performance.

Fluent in English and Romanian .
A degree in Engineering, Quality, Industrial Engineering, Electrical Engineering, Materials Engineering or a related technical discipline.
At least 3–5 years of Quality Engineering experience in a manufacturing environment.
Practical experience in customer quality management, complaint handling and cross-functional investigations.
Strong knowledge of ISO 9001 principles and quality methodologies such as 8D, FMEA, MSA, SPC, Control Plans and CAPA.
Advanced Microsoft Excel and data-analysis skills.
Experience with SAP, Qlik Sense, Power BI or equivalent reporting tools is considered an advantage.
Experience in telecommunications, fiber optics, cable manufacturing, electronics or a similar industry is considered an advantage.
Customer-oriented, proactive and able to manage multiple priorities independently.
Strong communication, presentation and stakeholder-management skills.
Strong teamwork skills, critical thinking and a results-oriented mindset.