Job Description
The Customer Support Representative at Planet provides technical and administrative support to customers, partners, and field teams, handling inbound requests, troubleshooting issues, and ensuring a high level of customer satisfaction in a collaborative, hybrid work environment.
Key Responsibilities
- Triaging and assisting with inbound support requests from customers, partners, and field teams
- Assigning technical issues to the appropriate Technical Support Engineer
- Handling administrative support requests such as password resets and user management
- Providing support via email, phone, chat, or in person as needed
- Building relationships with partner teams including engineering, customer success, sales, and product management
- Participating in projects to improve customer support efficiency, quality, and experience
Requirements
- Experience working as a customer support representative or in a similar role.
- Experience in handling technical issues with the ability to use problem solving mechanisms.
- Excellent written and verbal communication skills.
- Ability to maintain a professional demeanor.
- Ability to work independently, as well as contributing as a team player.
- Ability to multitask, prioritize, and manage time effectively with attention to detail.
- Experience with providing support via email, phone, chat, or in person.
- Actively enrolled in or pursuing a Bachelor’s degree in Computer Science, Computer Engineering, or an equivalent combination of technical education and work experience.
- Ability to travel as necessary to client sites.
- Experience with ticketing systems such as Zendesk, JIRA, or comparable systems.
- Exceptional troubleshooting and analytical skills.
- Ability to identify issue severity from both a technical and business perspective.
- This position requires access to export-controlled information, and employment or hiring is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security or the Directorate of Defense Trade Controls.
Benefits & Perks
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
Ready to Apply?
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