Customer Success Manager II, EMEA DACH - Civil Government

Planet

Remote

TEMPORARY

Posted March 26, 2026

Not Specified

Remote

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Job Description

The role involves managing and expanding relationships with government and public sector clients across Europe, helping them utilize Planet's satellite imagery and geospatial data for environmental, emergency, land management, and other critical applications. The position requires strategic account management, customer support, and collaboration with internal teams to maximize the value of Planet's solutions.

Key Responsibilities

Manage and expand relationships with government customers in the DACH region to ensure they achieve their mission objectives using Planet's products
Identify opportunities for account expansion, drive renewals and upsells in existing accounts
Facilitate customer training, onboarding, and best practices for integrating Planet data into GIS and remote sensing workflows
Advocate for customer needs internally to improve products and features based on feedback
Collaborate with sales, product, and marketing teams to support customer success initiatives, case studies, and events
Share insights on key accounts and contribute to strategic planning for customer growth and retention

Requirements

Six (6) years of experience in Customer Success, account management or similar roles, ideally supporting government organizations as a customer
Bachelor’s degree from an accredited institution in a relevant field
Advanced working knowledge of remote sensing, GIS or geospatial imagery products
Ability to develop long-term strategic plans for each customer that align with their policy goals, project timelines, and budget cycles
Solid organizational skills to manage multiple customers at once, prioritize tasks, and keep projects on track
Ability to successfully communicate and coordinate with international customers and sales teams
Solid problem solving skills, proactive work style and ability to work independently
Ability to translate customer challenges into solutions using Planet’s data and services
Professional working proficiency in English, the language of the company
Excellent verbal and written communication skills
Willingness to travel