Supervisor, Distribution Center - 3rd Shift
Phoenix ContactMiddletown, PA
Full Time
Posted October 7, 2026
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Listing evidence and provenance
- Source
- Greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 8, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Pay not available
Job Description
The Supervisor, Distribution Center leads third-shift operations, including receiving, picking, packing, cycle counting, shipping, and related warehouse activities.
Key Responsibilities
- Leads third-shift Distribution Center operations and ensures receiving, picking, packing, cycle counting, shipping, and related activities are completed safely, accurately, efficiently, and in accordance with established process specifications.
- Provides direct supervision, direction, coaching, and performance feedback to assigned team leaders and Distribution Center employees.
- Establishes daily priorities, assigns work, balances labor, and adjusts workflow and resources to meet customer service, productivity, quality, and delivery requirements.
- Communicates performance expectations and ensures employees understand job responsibilities, standard work, safety requirements, and operating procedures.
- Monitors shift performance using established metrics and operating reports; identifies gaps, determines appropriate corrective actions, and escalates significant risks or barriers.
- Conducts performance reviews, supports goal setting, addresses performance concerns, recognizes employee contributions, and creates meaningful development opportunities.
- Supports staffing decisions, onboarding, training, cross-training, succession planning, attendance management, and workforce coverage for regular operations, absences, overtime, and changing business needs.
- Builds an inclusive, respectful, accountable, and customer-focused team culture while modeling company values and leadership principles.
- Ensures Distribution Center activities comply with company policies, safety requirements, quality standards, inventory-control procedures, and applicable regulatory requirements.
- Investigates operational errors, inventory discrepancies, process failures, and service issues; determines root causes and implements or recommends corrective and preventive actions.
- Coordinates workflow and operational handoffs with other shifts, logistics functions, maintenance, Information Technology, Customer Service, and other internal stakeholders.
- Serves as a Warehouse Management System key user by supporting proper system utilization, assisting users, troubleshooting operational issues, and coordinating issue escalation when necessary.
- Investigates and corrects routine operational issues within the Warehouse Management System and related business systems.
- Contacts the appropriate Warehouse Management System support provider when issues cannot be resolved internally.
- Coordinates response to minor automated storage and retrieval system hardware or controls issues and engages internal facilities, maintenance, technical resources, or vendors for mechanical or advanced technical concerns.
- Reviews work quality, reinforces standard procedures, and provides additional instruction, coaching, or training when errors or performance gaps are identified.
- Participates in Distribution Center, Warehouse Management System, automation, productivity, and continuous-improvement
- Identifies opportunities to improve safety, quality, inventory accuracy, labor utilization, process efficiency, system performance, and customer service.
- Maintains timely and accurate shift documentation, attendance records, performance information, incident reports, training records, and other required operational records.
- Makes day-to-day decisions within delegated authority regarding work assignments, priorities, staffing adjustments, issue resolution, and operational execution.
- Communicates significant safety, quality, personnel, system, or operational risks to the Distribution Center Manager and appropriate stakeholders.
- Serves as a visible leadership presence on the Distribution Center floor and models professional, ethical, safe, and customer-focused behavior.
- Performs other duties as assigned by the manager.
Requirements
- High school diploma or G.E.D. required.
- Associate or bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field preferred.
- Three or more years of progressive experience in distribution, warehouse, logistics, inventory, fulfillment, or related operations.
- Prior formal supervisory or people-management experience required; experience supervising employees in a multi-shift distribution or warehouse environment preferred.
- Working knowledge of receiving, picking, packing, cycle counting, shipping, inventory control, and general Distribution Center processes.
- Experience using warehouse management systems and related enterprise or business systems.
- Familiarity with automated storage and retrieval systems, material-handling equipment, controls systems, or automated Distribution Center technologies preferred.
- Demonstrated ability to plan work, establish priorities, allocate resources, and achieve operational requirements in a fast-paced environment.
- Demonstrated ability to coach employees, provide performance feedback, address performance concerns, and support employee development.
- Strong decision-making, problem-solving, conflict-resolution, organizational, and communication skills.
- Ability to interpret and apply operating procedures, safety requirements, quality standards, and company policies.
- Ability to analyze operational information, identify performance gaps, and implement practical corrective actions.
- Proficiency with personal computers, Microsoft Office applications, reporting tools, and related business software.
- High level of attention to detail and accuracy.
- Ability to collaborate across shifts and functions and communicate effectively with employees, leaders, internal customers, technical partners, and vendors.
- Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision-making.
- Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks and resources, and maintaining focus on outcomes.
- Demonstrates the ability to develop and adapt strategies, communicate direction convincingly, and regularly monitor progress toward defined objectives.
- Demonstrates the ability to develop people and teams by providing appropriate development opportunities, delegating work, coaching performance, and building effective teams.
- Demonstrates self-awareness and a willingness to learn, grow, accept change, and adapt to changing work demands.
- Demonstrates the ability to drive customer value by understanding business needs, identifying customer requirements, and delivering work that maximizes customer value.
- Demonstrates a willingness to promote improvement and innovation by identifying ideas and opportunities and increasing the speed and effectiveness of execution.
- Demonstrates a willingness to initiate and support change, provide direction during uncertainty, and understand and address employee concerns.
- Demonstrates a willingness to take ownership by making decisions, accepting responsibility, and driving work forward.
- Professional certification in supply chain, logistics, warehouse operations, lean manufacturing, Six Sigma, or a related discipline preferred.
- Experience with Warehouse Management Systems, enterprise resource planning systems, automated storage and retrieval systems, and warehouse controls technologies preferred.
- Forklift powered industrial truck, or other material-handling equipment training or certification preferred.
- Experience supporting continuous-improvement, productivity, quality, safety, or labor-planning initiatives.
- Experience using operational metrics and key performance indicators related to safety, quality, inventory accuracy, productivity, delivery, attendance, employee engagement, and continuous improvement.
- Familiarity with lean methodologies, root-cause analysis, standard work, and corrective-action practices.
Benefits & Perks
- Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!
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- If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com .
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