Operations Specialist I – WMS and Controls
Phoenix ContactMiddletown, PA
Full Time
Posted September 3, 2026
$70k - $85k· Est.
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Listing evidence and provenance
- Source
- Greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 21, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Storage
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
The Operations Specialist I - WMS and Controls serves as a technical resource supporting Warehouse Management Systems (WMS), controls systems, and automated material handling technologies within the Distribution Center.
Key Responsibilities
- Serves as a technical resource for Warehouse Management Systems (WMS), controls systems, automated material handling technologies, and related operational applications.
- Supports and coordinates the day-to-day operation of WMS and controls systems for first-shift Distribution Center operations and assists with issue resolution across other shifts as needed.
- Supports Distribution Center activities by helping ensure WMS and controls-related processes are executed in accordance with established procedures, standards, and business requirements.
- Acts as a WMS key user, providing system support and assistance to users regarding system functionality and process execution.
- Supports WMS-related logistics processes and assists with maintaining process documentation, work instructions, and operational standards.
- Provides guidance and assistance regarding system utilization, workflow execution, and adherence to established operational procedures.
- Identifies system, process, and operational issues and communicates recommendations for improvement to appropriate stakeholders.
- Assists with the development and delivery of system-related training and user support materials.
- Responds to system-related questions and supports troubleshooting efforts to minimize operational disruptions.
- Investigates and documents WMS, controls, and automation-related issues and coordinates escalation to appropriate internal teams, software providers, and external vendors, including Viastore, when necessary.
- Partners with Logistics, IT, maintenance personnel, software providers, and automation vendors to support issue resolution, testing activities, and system enhancements.
- Supports WMS, controls, and automation-related projects by participating in implementation, testing, validation, and process improvement activities.
- Assists with software testing activities, including user acceptance testing (UAT), upgrades, enhancements, and technology implementations.
- Monitors system performance and reports issues that may impact operational efficiency, productivity, or service levels.
- Performs routine analysis of WMS, controls, and operational data to identify trends, discrepancies, and opportunities for operational improvement.
- Assists in developing recommendations to improve inventory accuracy, productivity, throughput, and overall Distribution Center performance.
- Supports automated material handling technologies, including ASRS equipment, by resolving minor system-related issues and coordinating escalation of mechanical concerns to appropriate maintenance personnel.
- Participates in continuous improvement initiatives by providing operational feedback, system knowledge, and process support.
- Provides operational support related to workflow execution and resource utilization as business needs require.
- Demonstrates accountability, collaboration, customer focus, continuous learning, and adherence to established operational and safety standards.
- Supports Distribution Center objectives through effective execution of assigned responsibilities, teamwork, and technical knowledge.
- Other duties as assigned.
Requirements
- Associate degree in Business Administration, Information Technology, Supply Chain Management, Logistics, or a related field; or an equivalent combination of education and relevant work experience.
- 3+ years of experience in warehouse operations, distribution, logistics, inventory management, Warehouse Management Systems (WMS), controls systems, or a related operational environment.
- Experience working with WMS, controls systems, automated material handling technologies, or related business systems preferred.
- Proficiency in the use of personal computers, Microsoft Office applications, and business software systems.
- Strong attention to detail with the ability to maintain a high level of accuracy in work activities.
- Effective organizational, planning, and time management skills.
- Strong verbal and written communication skills with the ability to interact professionally with team members, internal customers, and business partners.
- Ability to troubleshoot routine system and operational issues and escalate concerns as appropriate.
- Ability to prioritize work, manage multiple tasks, and adapt to changing business needs.
- Professional attitude with a customer-focused and team-oriented approach.
- Exhibits initiative by identifying and completing required tasks while seeking guidance and input when appropriate.
- Maintains accountability by taking responsibility for actions, commitments, and results.
- Upholds honesty, integrity, and professionalism in all interactions.
- Fosters collaboration by building positive working relationships and contributing to team success.
- Embraces adaptability through openness to change, continuous learning, and new challenges.
Benefits & Perks
- Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!
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- #LI-Onsite
- If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com .
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