Associate Product Support Specialist

• Provide answers to questions through inbound calls, e-mails, and chats from customers, channel partners and sales team • Document customer inquiries in CRM system to provide customer and sales team detailed summary of required actions needed to meet customer needs • Meet job specific service and training goals, while following work processes as defined by management • Collaborate and communicate with other Phoenix Contact stakeholders to provide unified service experience • Make time for and utilize training resources to continually improve job skills and knowledge. • Understand why the customer is asking their questions and learn how to proactively address their next set of needs before they ask • Build a working knowledge of applicable policies and procedures, and their intent • Learn key stakeholders in other departments • Advise customers how to apply Phoenix Contact products to provide an optimum solution for their application • Analyze competitive product and specify Phoenix Contact product with equivalent electrical and mechanical characteristics • Qualify and gather input for system design through functional specification review or by direct customer interaction with minimal guidance • Develop proof of concept applications and implement test plans to validate proposed solutions • Research and understand existing competitive and emerging products and technologies and keep up to date with changing technologies and industry trends • Develop and maintain a basic understanding of industrial networking and communication technologies • Be on call for emergency services when required • Continuously develop knowledge on Phoenix Contact products and their applications in industry • Work to continually improve the quality of service offered to our customers and partners • Understand and maintain a working knowledge of any industry standards that play a role in industrial systems • Effective interpersonal skills with comfort in delivering group presentations • Accept feedback from other team members and management team • Effectively communicate with customers to understand their needs and provide appropriate solutions • Actively communicate with management and mentorship team, specifically addressing needs for training, suggestions for improvement, and critical customer issues and trends

• Bachelor's degree in engineering or technical focus preferred BSEE/EET/MFET/Computer Engineering, or related field AS in Engineering or related field with a minimum 2 years of industrial automation experience • Demonstrate Level 1 across competency across all product areas through customer responses and testing. • Demonstrate Level 2 Competency in three or more areas of specialization • Competency in providing quality levels of service as demonstrated through practice as an Associate Support Specialist or equivalent experience • Working knowledge of control cabinet design process and principals • Knowledge of electrical engineering design fundamentals related to current, voltage, resistance, impedance, power dissipation, 4-20 mA current loops, single & three phase power 120/240/480VAC • Ability to learn or knowledge of system components, standards, and best practices: • Panel installation, layout and marking • Process system signal transmission and isolation • Relay technology, and discrete signal transmission • Power generation, transmission, distribution, and protection for AC and DC circuits • Functional safety systems, specifications and standards • Industrial controllers, distributed IO systems and communication protocols • Network security, infrastructure and design as applied in industrial control systems • Visualization technology and best practices • Ability to interpret electrical and mechanical schematics • Ability to communicate technical concepts and principles to non-technical people orally and in writing • Must be willing to work flexible shifts based on departmental needs, could include late nights to 7PM Eastern time • Ability to set priorities and perform simultaneous tasks

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more! #LI-DZ1 If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com .