Quality Assurance Specialist (Spanish Bilingual)

• 2+ years of experience in Quality Assurance, Customer Experience, or related roles • Strong understanding of customer service best practices • Experience auditing customer interactions across multiple channels • Ability to interpret SOPs and apply them consistently • Excellent written and verbal communication skills • Strong attention to detail and critical thinking skills • Excellent written and verbal communication skills in both English and Spanish, with the ability to deliver constructive feedback clearly (required) • Preferred Qualifications Familiarity with QA scorecards, audit workflows, and calibration processes Experience working with CRM platforms (e.g., Salesforce) Data-driven mindset with the ability to translate findings into insights Comfort collaborating with cross-functional teams