Customer Success Specialist I (Spanish Bilingual)

• 1+ year of customer service experience (call center or BPO preferred). • Basic familiarity with solar energy systems or willingness to learn quickly. • Strong verbal and written communication skills in English. • Ability to stay calm and professional under pressure. • Comfortable using CRM/ticketing systems (Salesforce preferred but not required). • Detail-oriented and able to follow SOPs accurately. • A positive, team-oriented attitude and willingness to grow into more complex responsibilities. • Excellent written and verbal communication skills in both English and Spanish, with the ability to deliver constructive feedback clearly (required)