Senior Salesforce Business Analyst

• Conduct deep-dive discovery sessions with stakeholders, interviews, and "day-in-the-life" shadowing to understand user pain points. • Identify the root causes of operational friction rather than just documenting surface-level symptoms. • Translate complex business needs into clear, actionable user stories and functional requirements. • Partner closely with Salesforce Admins and Developers to brainstorm solutions that leverage out-of-the-box Salesforce functionality first. • Act as the voice of the user during technical design sessions to ensure the final product meets the actual business need. • Balance immediate "quick-fix" requests with long-term platform scalability. • Define acceptance criteria and lead the User Acceptance Testing (UAT) process. • Validate that delivered features solve the identified problems and don't introduce new regressions. • Create and maintain clear documentation for new processes and system enhancements. • Manage the project backlog, providing clear updates on status, risks, and timelines to stakeholders. • Proactively communicate platform changes to the user base to ensure high adoption and minimal disruption. • Facilitate meetings between cross-functional teams to align on priorities.

• Empathetic: You possess a genuine commitment to the user experience, driven by a desire to simplify processes and make our user’s workflows more usable and efficient. • Solution-Oriented: You go beyond simply identifying obstacles; you proactively arrive with effective ideas to resolve them. • Adaptable: You are comfortable pivoting seamlessly between immediate quality of life improvements and larger, more complex projects.