The Global Manager of HSEQ is the primary architect and leader of our health, safety, environment, and service quality strategy across all operational regions, currently including the US and Australia, with a focus on building a scalable framework for future global expansion (Europe and the Americas).
Key Responsibilities
Global HSEQ Program Ownership: Develop, implement, and maintain a unified Health, Safety, Environment, and Quality program that covers worker safety, job site practices, PPE, and environmental considerations across multiple international jurisdictions.
Workmanship & Repair Quality Standards: Establish clear, standardized technical requirements for solar and storage repairs. Develop and implement post-repair validation processes to ensure all work is structurally sound, electrically compliant, and addresses the root cause of the system failure.
Customer Experience & Service Delivery: Define and champion professional conduct, communication, and onsite behavior standards for technicians representing our brand. Audit and improve customer touchpoints to ensure a seamless, high-satisfaction field service experience.
Direct Technician & Partner Governance: Establish clear safety and quality requirements, including "Stop-Work Authority" and "Quality Correction" protocols for both internal employees and third-party contractors.
Regulatory & Code Compliance: Ensure all field activities and workmanship meet or exceed local building codes, electrical standards, and national regulations (e.g., OSHA and NEC in the US, Safe Work Australia, AS/NZS 3000, and equivalent European/Latin American standards).
Documentation & Audit Readiness: Maintain a centralized, audit-ready library of all HSE policies, Quality Assurance (QA) checklists, SOPs, and technical repair instructions. Support the review of client Master Service Agreements (MSAs), safety exhibits, and quality SLAs.
Incident & Workmanship Escalation Response: Serve as the global point of contact for safety incidents and major quality/workmanship failures. Lead root-cause analysis (RCA) on field failures, coordinate corrective and preventive actions (CAPA), and implement updates to prevent repeat issues.
Data-Driven Performance Management: Develop, track, and report on global safety and quality metrics (e.g., leading/lagging safety indicators, First-Time Fix Rate, dispatch callbacks, and customer satisfaction/NPS). Use these data insights to shift the organization from reactive troubleshooting to preventive risk and quality management.
Stakeholder Collaboration: Partner cross-functionally with Legal, Operations, Partner Management, and Client Success to seamlessly integrate safety and quality metrics into day-to-day operations and service delivery workflows.
Requirements
Global HSEQ Strategist: You can design integrated safety and quality frameworks that are robust enough to serve as a high-performing global standard, yet flexible enough to adapt to local technical codes and cultural nuances.
Uncompromising Quality Champion: You believe that a job isn't done until it is done safe, right, and permanently resolved. You are passionate about optimizing the "First-Time Fix Rate" and reducing waste from repeat dispatches.
Customer-Centric Operator: You see technical field work through the lens of the end customer, understanding how technician behavior, promptness, and clean execution directly impact client retention and brand reputation.
Persuasive Influencer: Able to drive accountability and buy-in for safety and quality initiatives across diverse internal teams and external partner networks without relying solely on direct authority.
Meticulous & Analytical: You love finding the "why" in data, tracking trends in workmanship failures or safety near-misses, and drafting clear, practical process fixes to eliminate them
Ready to Apply?
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