Renewals Expert
Octopus EnergyWeybridge, United Kingdom
Full Time
Posted January 21, 2026
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Job Description
The Renewals Expert is responsible for managing customer relationships at the end of lease agreements, focusing on maximizing retention and satisfaction through strategic, personalized interactions and issue resolution to encourage customers to renew their electric vehicle leases.
Key Responsibilities
- Maximize customer retention and satisfaction at lease end
- Convert upcoming lease renewals and win back controllable leavers
- Resolve customer issues directly to renew relationships
- Provide a strategic, relationship-based approach to existing customers
Requirements
- Experience in customer service, account management, or a similar role involving direct customer interaction and relationship management
- Ability to resolve customer issues directly and effectively to ensure a great customer experience
- Strong communication skills to engage with customers in a strategic, relationship-based approach rather than standard sales calls
- Demonstrated ability to convert upcoming lease renewals and win back controllable leavers
- Experience or ability to handle lease renewal processes and customer retention strategies
- Ability to work as part of a team within a newly established Driver Success Team focused on customer retention and satisfaction
Benefits & Perks
Work environment with accommodations available upon request
Inclusive and fair work environment
Opportunity to work for a company committed to sustainability and innovation
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