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Job Description
The Energy Specialist will engage with customers through various channels to provide sincere and personalized support, helping them with their energy needs while contributing to the company's mission of making renewable energy accessible and humanizing customer service in a dynamic and evolving environment.
Key Responsibilities
- Assistere i clienti tramite telefono, email e di persona, ascoltando i loro bisogni e trovando soluzioni alle loro richieste
- Fornire supporto clienti con pazienza, gentilezza e attenzione, trattando ogni cliente con rispetto e cura
- Risolvere problemi complessi in un ambiente dinamico e in continua evoluzione, proponendo soluzioni innovative
Requirements
- Aptitude and motivation to help customers with sincere and spontaneous support, demonstrating patience, kindness, and love in interactions via phone, email, and sometimes in person.
- Ability to listen carefully to customer needs and commit to finding solutions to their requests.
- Willingness to work in a fast-paced and continuously evolving environment, adapting to new problems and changes.
- Capacity to learn quickly and develop professionally, with a commitment to ongoing training and personal development.
- Experience or ability to handle customer service interactions effectively, including communicating via phone, email, and in person.
- Ability to work as part of a team in an enthusiastic, determined, and curious environment that is involved in the energy industry revolution.
- Willingness to embrace and contribute to a culture that values humanization of customer assistance and a revolutionary approach to energy services.
Benefits & Perks
Compensation/salary range not specified
Work environment perks: supportive team, culture of learning and development, inclusive and human-centered environment
Additional benefits: training and development opportunities, involvement in innovative and revolutionary energy projects
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