Customer Onboarding Specialist
Octopus EnergyManchester (GB), United Kingdom
Full Time
Posted September 3, 2026
£27k - £27k
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Job Description
We're making energy fair, clean, and simple for all using technology.
Key Responsibilities
- Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs
- Get to know the products! As you'll guide customers on the first steps to adopting our Low Carbon Technology (LCT), including Heat Pumps and Solar
- Initiate the exciting journey for Electric Vehicle charger (EVC) customers, answering initial installation questions and ensuring a seamless handover to our specialist installation teams
- Problem solve, so no more endless transfers, whether it's a supplier switch or an EV installation, you'll take full ownership of the query and find the right solution fast
- Go above and beyond and treat every customer with the care and kindness you’d give your own friends and family. We believe in warmth, real conversations, and going the extra mile
- Think on your feet so no robotic responses! Listen, understand, and deliver solutions that genuinely make sense. Get ready for a continuous learning curve
Requirements
- Passionate about delivering great customer service that makes someone's day just a little bit better
- Adaptability and a love for change. Things move fast here - you’ll embrace learning new things and rolling with the punches
- A curiosity for learning and a love of growth are key, as you'll get to dive into new challenges, projects, and areas of focus along the way
- Clear communication, great attention to detail, and a focus on listening
- A background in a fast-paced customer service or operations environment is a bonus, but we prioritise attitude and aptitude
- A genuine care for the planet. We're fighting climate change, and we want people who share our passion
Ready to Apply?
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