Renewals Expert
Octopus EnergyWeybridge, United Kingdom
Full Time
Posted October 22, 2026
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Listing evidence and provenance
- Source
- Lever View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 22, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Management
- Pay provenance
- Pay not available
Job Description
About the opportunity HEADING 3
Key Responsibilities
- Actively manage the pipeline of end-of-lease customers, advising and supporting them through the renewal of their electric vehicle lease.
- Manage renewals, end-of-lease extensions, and retention across all of our leasing products, including salary sacrifice, consumer, and BCH offerings. This will require a strong understanding of the varying finance products available and the ability to confidently manage and adapt to different customer types across each product line.
- Engage with long-term customers, focusing on a relationship-based approach to understand their experience and future needs.
- Proactively work to win back lost customers, repairing relationships, and converting 1-star experiences into 5-star renewals, turning detractors into advocates.
- Take ownership of a shared team goal, actively working with your peers to deliver the highest possible % Renewal Rate for the business.
- Following up with all customers in a prompt manner and matching drivers with their ideal car based on their needs.
- Be customer obsessed, through consistently demonstrating next level care, understanding, and service to ensure drivers have every reason to stay and continue their journey with us
Requirements
- A genuine passion for customer experience and a strong commitment to doing the basics well for a great customer experience, and want to retain our customer base.
- The ability to match drivers with their ideal next car and clearly articulate the benefits of continuing their lease.
- Solution focused approach to challenging conversations, especially when dealing with customers whose previous service experience has fallen short of expectations.
- Positively contribute to team culture and actively share knowledge and ways of working, supporting a team based goal structure.
- A proactive attitude towards taking ownership of your own learning and trying to find answers independently
Ready to Apply?
Apply directly on Octopus Energy's site
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