Job Description
The role involves managing and developing a team of AV operators to ensure smooth operational execution of self-driving vehicle missions, including hiring, training, performance management, and continuous improvement initiatives.
Key Responsibilities
- Hire, onboard, and develop a team of AV operators
- Manage team performance through feedback, coaching, and performance reviews
- Oversee start and end of shift activities, including attendance and data management
- Coordinate with planning teams to ensure operator readiness and adherence to weekly goals
- Respond to operator and onsite incidents following established procedures
- Monitor and analyze team performance, identifying areas for improvement
- Collaborate with cross-functional teams to implement continuous improvement initiatives
Requirements
- At least 2 years experience managing teams of at least 10 direct reports, including hiring, performance managing, coaching, and mentoring or relevant work experience.
- Ability to lead and manage a team of 20 operators, providing feedback, guidance, coaching, and mentoring to ensure training competency is up to date.
- Experience conducting performance reviews of team members in line with performance evaluation metrics, and working with stakeholders to update these metrics as needed.
- Experience running the interview process and executing onboarding for new hires in accordance with the company's onboarding plan, including working with the Learning and Development team to develop interview and onboarding processes and grading rubrics.
- Understanding of US Labor laws, Employment laws, and Driving laws.
- Ability to manage Start of Shift and End of Shift activities, including capturing operator attendance, supporting software burns and data importing, and preparing operator keys and disks.
- Ability to work closely with planning teams to understand weekly goals, allocation strategies, and ensure operators are trained and ready for new features and capabilities.
- Responsibility for responding to operator and onsite incidents as per established procedures.
- Ability to review plan versus actual performance weekly, analyze deviations, and identify action items to resolve issues.
- Experience working cross-functionally with other organizations to manage continuous improvement processes and projects to enhance efficiency and throughput.
- Strong problem-solving skills and taking initiative to resolve issues independently.
- Comfortable reviewing data and possessing exceptional interpersonal and communication skills.
- Willingness to work in a fast-paced, dynamic environment with a friendly, positive attitude, and a willingness to learn and grow.
- Ability to work a flexible schedule that includes nights, evenings, and weekends to meet business needs.
Benefits & Perks
Compensation/salary range between $68,150 and $92,000 depending on experience and qualifications
Annual performance bonus
Equity
Competitive benefits package
Flexible work schedule including nights, evenings, and weekends
Ready to Apply?
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