Job Description
The Software Operations team is at the heart of how Nuro's autonomy software gets built right.
Key Responsibilities
- We're looking for someone who can walk into a working system, figure out where it's actually breaking, and build the case for how to fix it, without being told where to look.
- Give you a workflow and a few weeks, and you'll come back with a theory of what's wrong, evidence for it, and a specific recommendation, not a request for more direction. The procedures, rubrics, and taxonomy you'll touch are downstream of that investigation. They're how your findings get made permanent; they are not the job itself.
- You'll spend real time inside the in-house team's workflow. Your job there isn't to absorb and wait, it's to notice what nobody else has flagged, form a working theory of why it's happening, and test that theory against the actual work before you propose anything. Sometimes the right answer isn't a better rubric or a cleaner taxonomy at all; it's realizing the current one is solving the wrong problem. You'll also keep our offshore QC vendor team calibrated to whatever standard your investigation lands on.
- This role is a great fit if you get energized by finding the thing nobody's noticed yet and making an evidence-backed case for fixing it, even when that case meets resistance. If you'd rather build your own read on a problem than follow someone else's checklist, want your work tied directly to a product that matters, and thrive with autonomy and a direct line to leadership, this is the role for you.
- This is not a good fit if you do your best work with a defined process to execute against. That's a different, valuable skill, but it's not this role.
Requirements
- 4+ years in a role where you were measured on judgment calls and outcomes, not on adherence to an existing process, such as project management, operations, process design, or QA in a software or tech environment
- A track record of finding a problem nobody assigned to you, building your own case for the fix, and pushing it through
- Comfortable forming an independent hypothesis with incomplete information, then stress-testing and revising it fast as you learn more
- Experience making a case for a change that someone disagreed with, backed by evidence rather than conviction, and either winning the argument or changing your own view when the pushback was right
- Sharp pattern recognition and the communication skills to turn observations into a clear, specific recommendation
- Strong written communication: your procedures and rubrics leave no room for misreading
- Comfort with tools like Notion, Confluence, Airtable, Jira, or similar
Ready to Apply?
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