Project Manager, Software Operations (12-month Term)

This is a 12 month embedded role for someone who loves finding what's broken and fixing it for good. Process improvement should be in your DNA — not a skill you've practiced, but the way you naturally see the world. You'll spend real time inside the in-house team's workflow, then turn what you learn into sharper procedures, cleaner rubrics, and a taxonomy that actually fits the work. You'll also keep our offshore QC vendor team calibrated to the same standards, so the quality holds up wherever the work happens. This role is a great fit if you get energized by noticing what's not working and making a clear case for how to fix it. If you love documentation that's genuinely usable rather than just technically correct, want your work tied directly to a product that matters, and thrive with autonomy and a direct line to leadership, this is the role for you.

• 4+ years in project management, operations, process design, or QA in a software or tech environment • A track record of improving procedures, rubrics, or classification frameworks, not just executing against them • Sharp pattern recognition and the communication skills to turn observations into clear recommendations • Strong written communication: your procedures and rubrics leave no room for misreading • Comfort with tools like Notion, Confluence, Airtable, Jira, or similar