Guardian Shift Supervisor

The Operations team is looking for a Shift Supervisor to build a best-in-class teleoperator team that successfully executes on our operational missions and meets Nuro's challenging goals. As a front-line manager embedded in Command Center Operations (CCO), you will be responsible for hiring and onboarding operators, actively managing their growth and performance, and leading continuous improvement processes and projects. You'll work closely with cross-functional stakeholders within operations and with other teams to ensure the team's work remains a valuable part of the company's metrics. Guardian Operations is Nuro's teleoperation platform enabling remote human operators to supervise and intervene in autonomous vehicle behavior via Indirect Control (IC) — supporting vehicles operating on public roads across Bay Area, Houston, LA, and LVMS.

• 2+ years managing teams of 10+ operators with experience in hiring, performance managing, coaching, and/or mentoring • Understanding of US Labor laws, Employment laws, and Driving laws • Natural leader and strong problem solver who takes initiative to resolve issues independently • Comfortable synthesizing and reviewing data (Google Sheets, Data Studio, Looker) with exceptional interpersonal and communication skills • Ability to work in a fast-paced, dynamic environment with a willingness to help out where needed • Friendly, positive attitude with a willingness to learn and grow • Excited about robots and helping progress tools that support AI and robotics development • Ability to work a flexible schedule that meets business needs including nights, evenings, and weekends • Passion for product development and UX in a fast-paced environment • Ability to work cross-functionally with engineers and/or product teams to provide feedback for continuous improvement