IT Client Support Analyst (Deskside)
Metergy SolutionsToronto, Ontario
Full Time
Posted March 27, 2026
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Job Description
The IT Client Support Analyst provides frontline technical support by troubleshooting hardware, software, network, and access issues across various devices and environments, ensuring exceptional customer service and continuous improvement of IT service delivery.
Key Responsibilities
- Troubleshoot hardware, software, network, and access-related issues across desktop, laptop, mobile, and remote environments
- Collaborate with internal teams and end users to resolve IT issues promptly
- Document IT support activities accurately
- Provide exceptional customer service in resolving IT problems
- Drive continuous improvement of IT service delivery
Requirements
- Possess the ability to troubleshoot hardware, software, network, and access-related problems across desktop, laptop, mobile, and remote environments.
- Demonstrate experience in delivering exceptional customer service and resolving a wide range of IT issues.
- Collaborate effectively with internal teams and end users to drive timely resolution of IT problems.
- Accurately document IT issues and resolutions to support continuous improvement of IT service delivery.
- Be available to work at the head office in Markham, ON, with the understanding that the office will be moving to North York in Fall 2026.
- Possess a minimum of 1 year of experience in an IT support or related technical support role.
- Have a strong understanding of basic IT infrastructure, including hardware, software, and network components.
- Possess effective communication skills to interact with end users and internal teams clearly and professionally.
- Be able to work in a fast-paced environment and manage multiple IT support requests simultaneously.
- Be committed to providing high-quality customer service and technical support in a frontline support role.
Benefits & Perks
Base salary range (any shown ranges reflect base salary)
Discretionary bonus
Fully company covered health and dental benefits from day 1
Company funded Health Spending Account
Retirement plans including Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Paid personal and sick days in addition to vacation days
Summer hours to enjoy the weather
Company sponsored social events
Support for continuous learning
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