Client Success Manager
Metergy SolutionsLocation not specified
Full Time
Posted May 26, 2026
$90k - $120k
~90 people viewed this recently
Apply Now
Application opens on company website
Job Description
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.
Key Responsibilities
- Own the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders.
- Partner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations.
- Collaborate with the Onboarding team to support implementations, create risk mitigation strategies.
- Work jointly with the Field Services and Billing team to communicate site visits, billing needs, and issue resolution.
- Provide timely responses to client inquiries, in coordination with internal teams.
- Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering.
- Lead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights
- Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion.
- Identify and elevate expansion opportunities in partnership with Sales, ensuring clients are readily prepared for growth conversations with AEs.
- Act as the voice of the client internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless client experience.
- Experience handling multi-family residential portfolios, billing services, and utility management is a plus but not a necessity.
Requirements
- University/College preferred or equivalent work experience in related field
- Minimum of 5 years’ experience in a customer service role with a business-to-business focus
- Effective executive presence
- Excellent written and verbal skills
- Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
- Strong decision making and analytical skills
- Proficiency with MS Office, specifically Word, Excel and PowerPoint
- Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
Ready to Apply?
Join Metergy Solutions and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Metergy Solutions
Similar Jobs
More jobs at Metergy Solutions
Similar jobs in Climate Technology
Is this your company?Claim your listing — free →