Billing Analyst
Metergy SolutionsToronto, Canada
Full Time
Posted August 31, 2026
CA$48k - CA$55k
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Job Description
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.
Key Responsibilities
- Processing Invoices within the established SLA’s while maintaining a high quality standard.
- Ensuring resident bills are accurate and generated in accordance to the established bill cycles.
- Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
- Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions.
- Identify opportunities to streamline billing processes, improve efficiency, and reduce errors. Implement solutions to enhance the accuracy and effectiveness of billing operations.
- Investigate and resolve billing discrepancies. Collaborate with relevant departments to address issues promptly.
- Making recommendations, executing and testing changes, improvements and controls to the Billing processes.
- Handling client escalations while proactively seeking ways to help improve customer experience.
- Performing other duties in the Billing operations department as assigned.
- Provide training and support to internal teams on billing procedures, systems, and best practices
Requirements
- University Degree or Business Administration Certificate or related equivalent experience - New Grads welcome!
- Minimum 2-year experience in Billing Operations preferred
- Basic knowledge of SQL is required.
- Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, VLOOKUP & if statements)
- Oracle CC&B system knowledge is an asset.
- Excellent communication and interpersonal skills.
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
- Flexible to work extended hours as needed
- Must be flexible to work on multiple tasks while working with challenging deadlines.
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