Senior Director, Account Management

• Own North American renewal and net retention performance • Drive marketplace engagement across the NA customer base • Lead and develop a high-performing team • Lead cross-functionally across Customer Engagement and the broader business • Represent the voice of the North American customer to Product and the broader leadership team.

• 10+ years of professional work experience, with significant experience in a relevant clean energy, utility, or related industry field. • Bachelor’s degree required. • Demonstrated ability to lead teams, extract complex challenges, and distill them into clear management recommendations and actions. • Demonstrated ability to think strategically with the end in mind and develop plans that meaningfully impact an enterprise customer engagement function. • Viewed as a leader within prior organizations by executive leadership and peers — with a track record of building credibility internally and externally. • Salesforce fluency — confident driving forecasting, pipeline hygiene, account planning, and dashboard-based team management. • Strong command of modern Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeys. • Experience selling, renewing, or managing accounts for a data subscription or SaaS data product. • Excellent executive communication, stakeholder management, and customer-facing presence with senior buyers, developers, and partners. • People-leadership instincts: develops talent, holds the bar, and creates clarity for a team operating across diverse customer segments. • MBA or other advanced degree. • Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures. • Prior experience scaling a customer engagement function in a marketplace, two-sided platform, or data subscription business. • Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs. • Experience leading a team that serves both buy-side and sell-side customers within the same book of business.

• Full Medical, Vision and Dental coverage • Wellness Credit • Flexible vacation policy • 11 paid company holidays • 401k