Job Description
Help us use technology to make a big green dent in the universe!
Key Responsibilities
- Significant people leadership experience
- Scaling teams and services over time
- Service management, capacity planning, and operational maturity
- Managing support pipelines, projects, and assignments
- Building regional processes while balancing global standards
- Working with internal and external stakeholders and vendors
- Driving reliability, consistency, and continuous improvement
- You will bring strong technical depth across areas such as identity, MDM, networking, office infrastructure, and SaaS, with the confidence to challenge partners and vendors when needed.
- You will be comfortable owning incident management, security and compliance considerations, and contract and service quality oversight.
- This is a huge opportunity for the right candidate to step in and lead an amazing team that is critical to keeping Kraken moving at pace.
- Define what good looks like for a small, lean, high-performing TechOps team.
- Own the day-to-day delivery of TechOps services.
- Support global operations with opportunities to travel to our global sites.
- Liaise with TechOps leadership and architects to prioritise and deliver project work.
- Balance reactive support and projects with proactive, planned improvements and projects.
- Mentor and line manage TechOps team members, supporting their development and career growth.
- Provide hands-on 1st, 2nd and 3rd line technical support across the business.
- Collaborate closely with our Security team to balance security, productivity, and user experience.
- Manage incidents, communications, and follow-ups. .
- Coordinate and deliver complex technical projects involving multiple stakeholders and teams across time zones.
- Rollout of, and migration to, a new identity provider
- macOS and Windows MDM migrations
- Rollout of device trust and posture compliance solutions
- Replacing insecure factors such as SMS with phishing-resistant authentication
- Office fit-outs including networking, AV, and access control
- SaaS migrations for acquisitions (e.g. Microsoft 365 to Google Workspace)
Requirements
- A proven track record of leading successful IT or TechOps teams, ideally through periods of growth.
- At least 3 years of people management experience.
- Significant experience managing performance, and professional development.
- Strong service management and operational experience.
- Comfort operating in highly ambiguous environments and managing competing priorities.
- A very strong technical background underpinning your leadership approach.
- Hands-on experience providing 1st, 2nd, and 3rd line support.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Strong incident management and problem-solving skills.
- A people-first mindset and a conscientious approach to decision-making.
- Experience working across time zones and with globally distributed teams
- Strong opinions on best practice and a desire to challenge traditional IT norms.
- Experience mentoring team members with varying levels of experience.
- Experience supporting macOS, Windows, iOS, and Android environments.
- Experience with Identity & Access Management platforms such as Okta or Microsoft Entra.
- Willingness to travel and maintain presence in regional office locations if required.
- A foundational understanding of programming or software engineering.
- Familiarity with security tooling such as CrowdStrike, Kolide, osquery, and Zscaler.
- Experience with email gateway administration and routing.
Ready to Apply?
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