Senior Implementation Delivery Lead - Residential Flex

• You will be managing the relationship with client counterparts (often product owners and business owners) • You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues • Being the knowledge base of how Kraken works and how we deliver Kraken Platform • Triaging incoming requests and communicating client priorities internally. • Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. • Supporting the engineering team to deliver product features • Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have. • We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

• Experience in a regulated utilities environment • Strong agile delivery experience • Experience of product management and customer journeys • Solid understanding of technology and associated trends • Excellent communications, collaboration and presentation skills • Strong influencing skills and ability to challenge traditional ways of thinking • Experience of working with significant complex delivery pipelines for clients • Patience - our clients are undergoing huge transformations that take time and require our understanding • Consulting experience is a plus • Regulatory compliance experience is a plus • We will be launching a new office and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals. • Technical mindset, experience in the energy supply sector and with customer journeys • Degree qualified equivalent, with strong client delivery and/or product ownership experience • Experience in client facing roles and stakeholder management • Experience in managing technical product or projects • Exceptional interpersonal skills • Proficient in tools such as miro and office suite