Patient Care Consultant

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing • Operate cash register, computer-based POS system, and cash drawer • Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines • All other job duties as assigned

• High School diploma or General Education Development (GED) required • Associate or Bachelor’s degree in any field preferred • Minimum of 2 years’ experience with customer service in retail. • Excellent computer, mathematical, language and reasoning skills • Bilingual in Spanish preferred • Excellent multi-tasking skills over the phone and in person • Occasionally requires local travel, as needed • Constantly perform desk-based computer tasks • Frequently standing/walking • Occasionally, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds • Occasionally Twist/bend/stoop/squat, kneel/crawl