Home Delivery Dispatcher

• Delivery Coordination & Oversight • Assign, schedule, and dispatch delivery routes to drivers based on order volume,geographic zones, and driver availability. • Track driver locations and delivery progress in real time using dispatch software. • Adjust routes as needed to accommodate traffic, weather, and urgent customer/patient needs. • Compliance & Documentation • Ensure all orders have complete and accurate delivery manifests in accordance withstateregulations. • Monitor that drivers verify valid patient or caregiver ID and active registration before completing deliveries. • Maintain delivery logs,state systementries, and other required records for auditing purposes. • Communication & Support • Serve as the primary point of contact for drivers during delivery shifts, resolving issues quickly and within policy. • Communicate delays, changes, or issues tocustomers/patients in a timely, professional manner. • Collaborate with retailand customer carestaff to ensure accurate order staging and timely driver departures. • Respond to customer/patient inquirieson delivery via phone, live chat and email • Supports Customer Care overflow calls when volume dictates • Operational Excellence • Monitor inventory movement from retail to delivery in compliance with state transport requirements. • Support cash handling compliance, including confirming collection amounts match order totals. • Assist with training new drivers on routing, compliance, and customer serviceexpectations

• Must beat least 21 years of age. • Strong multitasking, organization, and problem-solving skills. • Experience with dispatch, logistics, or route coordinationrequired(cannabis industry experience a plus). • Proficient in using routing, GPS, or dispatch software. • Comfortable working in a fast-paced environment with strict deadlines. • Must be able to work nights, weekends, and some holidays • Regulatory Compliance:Understands and followsall statemedical cannabis laws and transport rules. • Situational Awareness:Makes quick, informed decisions to keep deliveries on track. • Clear Communication:Keeps drivers, retail staff, and patients informed at all times. • Attention to Detail:Maintains accurate manifests, logs, andstate systemrecords