Service Advisor
Highland Electric FleetsBeverly, Massachusetts
Full Time
Posted November 7, 2025
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Application opens on company website
Job Description
The Service Advisor acts as the main point of contact between customers, maintenance teams, and support operations, coordinating maintenance requests, scheduling service appointments, and ensuring high-quality service to maximize equipment uptime and customer satisfaction.
Key Responsibilities
- Coordinate maintenance requests and schedule field service appointments
- Serve as the primary liaison between customers, maintenance team, and support operations
- Provide clear communication and accurate documentation related to service activities
- Proactively support customers and technicians to ensure high-quality service delivery
- Maximize equipment uptime and customer satisfaction through efficient service coordination
Requirements
- Serve as the primary liaison between customers, the field maintenance team, and internal field support operations.
- Coordinate maintenance requests and schedule field service appointments.
- Ensure high-quality service delivery to customers and technicians.
- Provide clear communication, accurate documentation, and proactive support to both customers and technicians.
- Report to the Maintenance Manager.
- Possess the ability to maximize efficiency, customer satisfaction, and equipment uptime through effective coordination and communication.
Benefits & Perks
Competitive base salary and performance-based bonus program
Supportive, highly collaborative, team-oriented environment
Opportunities to make a difference, be heard, add value, and be recognized
Growth and development with a leader in the industry
Health, Vision, and Dental coverage for employees and their dependents
Life insurance
Public transportation assistance
Generous Paid Time Off
401(k) program and company match
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