Customer Success Manager
Highland Electric FleetsRemote
Full Time
Posted September 1, 2026
$110k - $125k
Electric Vehicles
Remote
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Job Description
Highland Electric Fleets’ mission is to make electric fleets accessible and affordable for all, enabling communities to realize the benefits of cleaner, quieter and healthier fleets.
Requirements
- 2+ years of experience in a customer-facing role, such as Customer Success, Project Management, Partnership Management, or Account Management.
- Bachelor’s degree or equivalent experience in a relevant field (business, technology, engineering)
- Extreme empathy and ability to take initiative to do the right thing for the customer
- Strong project management skills
- Ability to travel to customer sites on a monthly basis
- Data-driven approach to problem solving
- Strong written and verbal communication skills with excellent presentation skills
- Experience and knowledge of ticketing systems, workflows, tools and processes for customer service
- Confident, high energy, self-motivated and a team player
- Experience working with senior and executive-level customer contacts
- Ability and desire to work and excel in fast-paced environment with ambiguity and processes that are still being defined
- Understanding of web applications and ability to learn new technologies
- Experience working in a non-SaaS industry and/or with municipal or government entities is a plus
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