Job Description
This role involves providing technical pre-sales support and account management for energy storage systems (ESS), collaborating with sales, R&D, and product teams to ensure successful project design, customer satisfaction, and product development in the renewable energy sector.
Key Responsibilities
- Provide pre-sales technical support for customer account engagements, including documentation development and training to ensure high-quality design and minimal post-sales issues
- Manage pre- and post-sales technical account engagements to develop and communicate comprehensive design, installation, and operational plans
- Support utility-scale and commercial projects with customized design solutions to secure design wins and optimize costs
- Gather and relay customer feedback and technical issues to R&D and Product Management for product improvements
- Lead the development of market training, technical tools, and documentation for ESS products
- Coordinate field testing and collect feedback on new hardware and software
- Collaborate with Customer Support to address technical issues and ensure high customer satisfaction
- Engage with customers on ESS system applications and coordinate with partners for system integration
- Develop technical documentation including specifications, manuals, safety certifications, and proposals
- Work with sales teams to prioritize technical support for projects and ensure successful account and project wins
- Coordinate with R&D and design teams to prepare ESS products for market and support pre-sales activities
- Collaborate with Product Management on technical tools, training, and product feedback to drive adoption and improvements
Requirements
- Bachelor of Science in Electrical Engineering (BSEE), Mechanical Engineering (BSME), or a Master of Science (MS) degree is preferred.
- At least 3 years of experience in ESS engineering design, technical pre-sales support, and project management.
- Ability to effectively communicate complex technical subject matter with external partners and customers.
- Strong networking and communication expertise.
- Ability and willingness to travel locally, domestically, and at times internationally.
Benefits & Perks
Compensation/salary range: $80,000 - $120,000 USD
Work schedule: Not specified
Work environment perks: Inclusive and diverse workplace culture, opportunities for career growth and advancement, supportive environment valuing all employees
Additional benefits: Equal opportunity employment, fostering a culture of inclusion and belonging, commitment to diversity and legal compliance
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