Job Description
This role involves providing technical pre-sales support and account management for energy storage systems (ESS), collaborating with sales, R&D, and product teams to ensure successful project design, customer satisfaction, and product development in the renewable energy and electric vehicle sectors.
Key Responsibilities
- Provide pre-sales technical support for customer account engagements, including documentation development and training.
- Manage pre- and post-sales technical account activities to ensure successful ESS solution adoption and business growth.
- Support utility-scale and commercial projects with customized design solutions to secure design wins and reduce costs.
- Collect and relay feedback on product issues to R&D and Product Management for continuous improvement.
- Lead development of technical training, tools, and documentation for the ESS product portfolio.
- Coordinate field testing and gather feedback on new hardware and software products.
- Collaborate with Customer Support to address technical issues and ensure high customer satisfaction.
- Engage with customers and partners on ESS system applications, including system evaluation and integration.
- Develop technical documentation such as specifications, manuals, safety certifications, and proposals.
- Work with sales teams to prioritize opportunities and provide technical support to secure project wins.
- Coordinate with R&D and design teams to ensure product readiness and positioning for market success.
- Partner with Product Management to develop technical tools and drive adoption among sales and partners.
- Act as a technical liaison for customer feedback and product issue resolution, managing the technical support pipeline.
Requirements
- Bachelor of Science in Electrical Engineering (BSEE), Mechanical Engineering (BSME), or a Master of Science (MS) degree is preferred.
- At least 3 years of experience in ESS engineering design, technical pre-sales support, and project management.
- Ability to effectively communicate complex technical subject matter with external partners and customers.
- Strong networking and communication expertise.
- Ability and willingness to travel locally, domestically, and at times internationally.
Benefits & Perks
Compensation/salary range: $80,000 - $120,000 USD
Work schedule: Not specified
Work environment perks: Inclusive and diverse workplace culture, opportunities for career growth and advancement
Additional benefits: Equal opportunity employment, fostering a culture of inclusion and belonging, support for professional development, potential for international travel
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