Job Description
The Customer Quality Engineer is responsible for managing customer quality issues related to battery systems, conducting failure analysis, coordinating with cross-functional teams, and ensuring continuous improvement to enhance customer satisfaction and brand reputation in the electric vehicle and energy storage industry.
Key Responsibilities
- Receive, evaluate, and distribute customer quality complaints and establish 8D problem solving reports.
- Organize cross-departmental failure analysis to identify root causes and implement permanent corrective actions.
- Develop and supervise temporary containment measures for major quality issues.
- Collect, lock, and trace failed physical objects and faulty parts at customer sites.
- Conduct preliminary on-site analysis of faulty components and narrow down fault scope.
- Classify, identify, and return faulty parts to the factory, ensuring proper handover to the FA laboratory.
- Assist in validation tests, track experimental data, and provide feedback to customers on root causes.
- Establish and maintain a customer faulty parts database to analyze failure trends and prevent issues.
- Conduct regular quality meetings, report quality data, and submit 8D reports as the customer interface.
- Coordinate with customers for audits, promote internal rectification, and follow up on improvements.
- Interpret customer quality requirements and translate them into internal standards.
- Analyze customer returns, complaints, and defect trends to generate quality reports.
- Track key quality KPIs such as PPM, FTT, and claim rates, and lead improvement projects.
- Utilize quality tools (SPC, DOE, etc.) to drive process improvements.
- Visit customer sites to provide quality support, handle anomalies, and coordinate rework or replacements.
- Maintain communication with customer engineering and quality departments to enhance satisfaction.
Requirements
- Bachelor's degree in Engineering or Material Sciences
- US Citizenship or a Greencard
- At least 3 years of experience in customer quality management, with experience in the automotive, power battery, or energy storage battery industry preferred
- Proficiency in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE
- Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis
- Strong analytical ability using tools like Minitab, Excel, and Power BI for PPM, yield, and quality trend tracking
- Experience in customer interface management, audit coordination (VDA6.3, IATF16949), and translating CSR requirements into internal standards
- Familiarity with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis
- Excellent communication and presentation skills for cross-functional and customer collaboration, including handling complaints and pressure scenarios efficiently
- Strong logical analysis and cross-departmental coordination and promotion skills
- Good English reading and writing skills, able to handle English emails and customer information independently; oral communication skills are preferred
- Ability to adapt to a certain frequency of domestic and international business trips
Benefits & Perks
Compensation/salary range: $90,000 - $120,000 USD (base salary)
Eligibility for bonus and benefits
Work-related travel (domestic and international trips)
Ready to Apply?
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