Job Description
The Customer Quality Engineer is responsible for managing customer quality issues related to battery systems, conducting failure analysis, coordinating with cross-functional teams, and ensuring continuous improvement to enhance customer satisfaction and brand reputation.
Key Responsibilities
- Receive, evaluate, and distribute customer quality complaints; establish 8D problem solving reports and ensure timely closure.
- Organize cross-departmental failure analysis to identify root causes and implement permanent corrective actions.
- Develop and supervise temporary containment measures for major quality issues at customer sites.
- Collect, lock, and trace failed physical objects and faulty parts at customer locations.
- Conduct preliminary failure analysis including visual inspection, electrical testing, and disassembly to identify faulty components.
- Classify, identify, and return faulty parts to the factory, ensuring proper handover to the FA laboratory.
- Assist in validation testing, root cause analysis, and track experimental data; provide feedback to customers.
- Establish and maintain a customer faulty parts database; analyze failure modes and prevent recurrence.
- Manage customer quality meetings, report quality data, and submit 8D reports.
- Coordinate with customers for annual audits and promote internal corrective actions.
- Interpret customer quality requirements and translate them into internal standards.
- Analyze customer returns, complaints, and defect trends; generate regular quality reports.
- Track key quality KPIs such as PPM, FTT, and claim rate; lead improvement projects.
- Utilize quality tools (SPC, DOE, etc.) to drive process improvements.
- Visit customer sites to provide quality support, handle anomalies, and coordinate rework or replacements.
- Maintain communication with customer engineering and quality teams to enhance satisfaction.
Requirements
- Bachelor's degree in Engineering or Material Sciences
- At least 3 years of experience in customer quality management, with preferred experience in the automotive, power battery, or energy storage battery industry
- Proficiency in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE
- Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis
- Strong analytical ability using tools like Minitab, Excel, and Power BI for PPM, yield, and quality trend tracking
- Experience in customer interface management, including audit coordination for VDA6.3 and IATF16949 standards, and translating CSR requirements into internal standards
- Familiarity with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis
- Excellent communication and presentation skills for cross-functional and customer collaboration, including handling complaints and pressure scenarios efficiently
- Strong logical analysis and cross-departmental coordination and promotion skills
- Good English reading and writing skills, with the ability to handle English emails and customer information independently; oral communication skills are preferred
- Ability to adapt to a certain frequency of domestic and international business trips
Benefits & Perks
U.S. base salary range of $90,000-$120,000, plus eligibility for bonus and benefits
Opportunities for domestic and international business trips
Equal opportunity employment fostering diversity and inclusion
Ready to Apply?
Join Gotion and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Gotion
HVAC Utilities Supervisor Industrial HVAC Systems
Gotion
NEW
Manteno
Full Time
2d
$80k-100k
Electrical Maintenance Supervisor Industrial 480V Systems
Gotion
NEW
Manteno
Full Time
2d
$80k-100k
QMS Engineer
Gotion
NEW
Manteno
Full Time
2d
$90k-120k