Job Description
A Senior Executive Support Engineer providing high-level technical support for the CEO and leadership team, including managing devices, AV systems, hybrid meeting spaces, and ensuring seamless communication and technology operations across the organization.
Key Responsibilities
- Provide dedicated technical support for the CEO, ensuring all devices and collaboration tools are secure, updated, and functional.
- Deliver expert-level assistance across macOS, Windows, iOS, Android, and enterprise SaaS platforms.
- Set up, maintain, and optimize executive offices, home offices, and travel equipment kits.
- Own the performance, stability, and readiness of executive meeting spaces and hybrid conferencing environments.
- Support and troubleshoot AV ecosystems including Zoom Rooms, Crestron, Q-SYS, Logitech Rally, and related hardware.
- Support onsite critical office technologies such as network access, workstations, monitors, printers, and workspace tech.
- Collaborate with IT, Security, Networking, and Collaboration teams to resolve support issues and ensure smooth technology operations.
- Resolve high-priority remote support tickets, perform root-cause analysis, and implement proactive prevention measures.
Requirements
- Serve as the dedicated technology engineer for the CEO, ensuring all devices, applications, and collaboration tools are secure, updated, and performing at their best.
- Deliver white-glove technical assistance across macOS, Windows, iOS, Android, and enterprise SaaS platforms.
- Proactively anticipate technology needs for meetings, travel, presentations, and offsite events.
- Set up, maintain, and optimize executive offices, home offices, and travel-ready equipment kits.
- Provide discreet, customer-focused service with maximum professionalism and confidentiality.
- Own the performance, stability, and readiness of executive meeting spaces including boardrooms, all-hands rooms, and hybrid conferencing environments.
- Set up, run, and support high-visibility events such as board meetings, all-hands, investor presentations, livestreams, and CEO-hosted sessions.
- Maintain and troubleshoot AV ecosystems including Zoom Rooms, Crestron, Q-SYS, Logitech Rally, DSP configurations, microphones, video routing, and signal flows.
- Ensure all executive AV systems maintain enterprise-grade reliability, uptime, and quality.
- Provide onsite support for critical office technologies including network access, workstations, docks, monitors, printers, and workspace technology.
- Partner with Workplace Technology and IT Operations to manage escalations and resolve complex support issues.
- Collaborate with Security, Networking, and Collaboration teams to ensure smooth technology operations across executive areas.
- Resolve executive and high-priority remote tickets when onsite obligations allow.
- Drive root-cause analysis, documentation, and proactive prevention measures for support issues.
- Influence improvements to endpoint management, automation, and standardization across the organization.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule (not specified)
Work environment perks (white-glove technical support, professional confidentiality, support for hybrid and high-visibility events, collaboration with security and IT teams)
Ready to Apply?
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