Lead Technical Support Specialist

GE Vernova

Remote

Full Time

Posted September 25, 2026

$91k - $91k

Power Generation

Remote

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Listing evidence and provenance

Source: workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Employer-provided pay

Job Description

The Lead Technical Support Specialist delivers high-level, engineering-grade support to GE Vernova’s global customers within the Software & Controls Solutions (SCS) business.

Key Responsibilities

Engineering-Level Diagnostics & Resolution: Provide advanced diagnostics for GE Vernova Control Systems (MKVIe, EX2100e/EX2100, and LS2100e/LS2100) via secure remote connectivity. Leverage the Remote Service Gateway (RSG) to analyze live HMI data and drive high-complexity issues to rapid resolution for both RDS and TSA contracts.
Customer Engagement: Serve as a trusted technical interface for global customers and regional teams, maintaining professional communication and delivering clear operational guidance during high-urgency events.
Performance Accountability: Take personal ownership of individual case metrics and KPIs, ensuring your technical output consistently aligns with our global 24/7 responsiveness standards.
Process, Documentation & Improvement: Own and refine technical documentation (Work Instructions) while proactively identifying and implementing Lean improvement to increase remote resolution velocity.
Technical Knowledge Sharing: Act as a technical resource for the team by facilitating knowledge-sharing, providing peer-to-peer coaching to elevate collective expertise.
Cross-Functional Technical Bridge: Serve as a technical conduit between RDS and adjacent functions (M&D, Engineering, Commercial).

Requirements

Education: Bachelor’s Degree in Electrical Engineering, Controls Engineering, Automation, or a related technical discipline from an accredited institution.
Technical Experience: Minimum of 5 years of professional experience in power generation control systems.
Product Knowledge: Hands-on experience with GE Vernova MKVIe Controls, Excitation systems (EX2100e/EX2100), and static starter systems (LS2100e/LS2100).
Remote Troubleshooting: Proven experience troubleshooting complex control system issues in remote support environments.
Availability: Ability to participate in a global coverage rotation to support 24/7 service delivery commitments.
Hands-on Depth: Background in heavy-duty gas & steam operations, HMI, networking, and generator protection.
Remote Competency: Proficiency in leveraging diagnostic tools and secure remote connectivity (e.g., RSG) to resolve issues without physical presence.
Lean Mindset: Demonstrated success in identifying process gaps and implementing technical Work Instructions (WIs) or diagnostic improvements.
Collaboration: Experience working within a global matrix organization; ability to partner across M&D, Engineering, and Commercial functions.
Adaptability: Self-motivated and capable of managing multiple high-priority cases while remaining flexible to shifting operational demands.
Technical Proficiency: Familiarity with industrial communication protocols (Modbus, OPC, TCP/IP) and cybersecurity standards.