Lead Services Specialist - Customer Contract Management
GE VernovaRemote
Full Time
Posted September 23, 2026
$114k - $174k· Est.
Power Generation
Remote
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Listing evidence and provenance
- Source
- workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
Provides pre and post contract support, including contract administration, terms & conditions, claims management, risk modeling, and contract estimating for tenders and project reviews.
Key Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management · Assist in sales campaigns for new contracts and proposals · Assure timely resolution of customer issues and customer satisfaction for assigned contracts · Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams · Function as liaison between internal organizations and customers for assigned contracts.
- Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Requirements
- Bachelors degree in Electrical, mechanical engineer or related field
- Minimum 3 years of experience in customer contract management in the Electrical sector, or minimum 5 years as Resident Engineer with local clients
- Fluency in French , English and Arabic
- Travel frequency 30 %
- Highly collaborative with demonstrated capability for driving change
- Demonstrated capability in leading through influence in a matrixed global organization
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Experience interfacing with customers
- Customer-focused with clear, concise written and oral communications to the appropriate level
- Practical knowledge of LEAN/Six Sigma techniques including Hoshin Kanri
- Humble, open, collaborative, and continuously learning
Ready to Apply?
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