Customer Support Solutions Lead Engineer

Job Description Summary
Join the Grid Automation Customer Support Center of Excellence (CoE) and play a key role in shaping the future of customer support and technical solutions across our global Grid Automation business.
As a Customer Support Solutions Lead Engineer, you will act as a global technical expert supporting regional teams in the design, promotion, delivery, and lifecycle management of advanced Grid Automation solutions across Transmission, Distribution, Generation, and Industry applications.
You will be at the intersection of technology, customers, engineering, product management, and operations, helping regional teams solve complex technical challenges while developing innovative and differentiated solutions that deliver measurable value to our customers.
The role combines hands-on technical expertise, solution architecture, customer engagement, technical leadership, and knowledge sharing. You will work closely with regional engineering teams, Global Supply Chain, Quality, Product Management, R&D, Sales, Tendering, and Operations to resolve critical customer issues and continuously improve our customer support offering.
This is an opportunity to become a global technical reference for Grid Automation solutions, influence engineering standards and best practices, and contribute to the development of the next generation of digital and automated power networks.
Lead Complex Grid Automation Solutions
Support GA regional teams in the development and execution of innovative and technically challenging customer projects.
• Design and review solutions for substation control, protection, monitoring, and automation .
• Assess customer requirements and determine the suitability of standard GA solutions, identifying where customization or specific development may be required.
• Develop innovative technical solutions that balance performance, flexibility, reliability, maintainability, cybersecurity, and total cost of ownership .
• Define system engineering strategies covering: System and network architecture Interfaces with primary equipment IED and SCADA communications Physical and logical communication networks Network redundancy and system availability Protection and control functions Data modeling and engineering databases Maintenance and lifecycle management